MD CAPS
FREQUENTLY ASKED QUESTIONS
Below are
answers to the most common questions that we receive from
students. The complete MD CAPS User Guide for Students can
be found on the homepage of the MD CAPS system once you log
in. Click on the “Help” icon at the top of the page.
Q1. How do I get to the MD CAPS system?
A1.
Go to the following website:
https://mdcaps.mhec.state.md.us
Q2. How do I create a user id so that I
can log in and see my information?
Watch video ...
A2.
You must click on the “Create a Student Login” link. You
will then be taken to a web page where you will enter
personally identifiable information so that the system can
ensure that you are the correct user.
As part of your user id creation you will need to enter your
email address. This MUST be a unique email address that no
one else in the MD CAPS system uses. For example, if your
brother already has an MD CAPS user id, you will NOT be
allowed to use the same email address for your account. You
will need to use a different email address.
You will be required to enter your Name,
Social Security Number and birth date to confirm your
identity. Please be sure to enter this information
correctly. Incorrect information will significantly delay
your access to the MD CAPS system, as the system will not be
able to confirm your identity. Parents, if you are creating
the account for your student, DO NOT enter your own
information or that of another child (a common mistake).
You will be
required to accept a user agreement, and then you will need
to click on the “Create Login” button at the bottom of the
page.
After you
have created your login, an email from the MD CAPS system
will be sent to the email address you listed in your login
information. The email is for authentication purposes and
requires you to activate your user account. You must click
on the activation link in the email in order to activate
your MD CAPS user account. Once you have activated your
account, you are eligible to log in to your MD CAPS user
account with the user name and password you created.
If you do
not see an email from the MD CAPS system, check your spam
folders, junk mail, automatically deleted mail, and spam
filters. You MUST receive the email in order to activate
your account. We can resend the email if you delete it by
accident.
Be sure
to write down your username, password, and the email address
that you used to create your account so that you don’t
forget it.
Q3. I have been offered awards at
several colleges, and I know that I have to accept the award
at only one of them. How do I do that in MD CAPS?
Watch video ...
A3.
When you are in the MD CAPS system, on the home page you
will see a menu option for “Enrollment.” Click on this
link. Once you are on the Enrollment screen, you will see
the colleges currently associated with your record. Next to
each institution is the assumed enrollment for the fall and
spring terms. You will need to change the enrollment at the
institutions that you will not attend to “Not Enrolled” and
ensure that your enrollment and housing plans at the
institution you will attend is correct. When you change
your enrollment for all terms to “Not Enrolled,” the
institution will be deleted from your record. It can be
added back by following instructions in the next question.
Q4. The college that I will be attending
is not on my record. How can I add it?
Watch video ...
A4.
In the MD CAPS system, go to the Enrollment page. On that
page you will see a section titled “Add an Institution”
where you will be able to choose your institution, indicate
your enrollment for each term, and indicate your housing
plans for each term. Then you need to click the “Add”
button. That will add the new institution to your record.
Q5. How can I check on the status of my
application?
Watch video ...
A5.
Log into MD CAPS and click on the “Check Your Application
Status” option. All of your applications will appear on the
application page. The status of the application will also
appear.
If you click
on the name of the program, a description of that program
will appear.
If you click
on the status of your application, you will be taken to
another screen where the program name will be listed along
with a status icon for that program. Click on the icon for
a description of your current status.
Q6. I forgot my MD CAPS user password.
What do I do?
Watch video ...
A6.
Go to the MD CAPS login page at
https://mdcaps.mhec.state.md.us and click on the link
for “Forgot your username or password?” You will be taken
to a page where you will enter your username under the
Forgot Password section of the page. When you have entered
your username, click the “GO” button. The MD CAPS system
will send you a new password at the email address associated
with your user account. Be sure to check your spam folder
if you don’t see the password email in your inbox. You will
use the temporary password to log in and immediately be
prompted to change your password to something you will
remember.
Q7. I forgot my MD CAPS username. What
do I do?
Watch video ...
A7.
Go to the MD CAPS login page at
https://mdcaps.mhec.state.md.us and click on the link
for “Forgot your username or password?” You will be taken
to a page where you will enter your first name, last name
and your email address (the one associated with your MD CAPS
account). Then click the “GO” button. The MD CAPS system
will send you your user name at the email address associated
with your user account. Be sure to check your spam folder
if you don’t see the password email in your inbox.
Q8. How can I update my address or email
address?
Watch video ...
A8.
From the main menu of MD CAPS, click on the
“Update Your Contact Information” link. You will be taken
to a page where your current information is listed on the
left side of the page, and there are boxes where you may
make changes on the right side of the page. When you are
done updating, click the SAVE button.
Please note:
updating your contact information DOES NOT change your MD
CAPS account login user name or password, or the email
address that is attached to your user profile. To update
your profile, you must click on the link at the very bottom
of the page
November 14, 2011,
our new address is 6
N. Liberty St., Baltimore, MD 21201 | Phone: (410)
767-3301 | Toll Free: (800) 974-0203
