Higher Education in Maryland
Financial Aid
Career and Workforce Education

> Private Career Schools
   o PCS Search
   o PCS Forms/Applications
   o PCS Closures/Transcripts
   o PCS Complaints
> Workforce Investment Act
   o WIA Search
   o One-Stop Centers
   o Add WIA Training
> Careers In Maryland
> Veterans Benefits

Publications
Press Room
Higher Education Accomplishments
Preparing for College
Online Services
For Students and Parents
> Financial Aid Applications
> Education Opportunities
> Academic Common Market
> Career Training
> MD CAPS (Student Inquiry)
> Advisor Tools
> Student Outreach Kit
> Veterans Benefits
> "Money for College" Events
> Student Guide to Transfer
> Guia para estudiantes (pdf)
For Counselors
>   Planning & Academic Affairs
> Colleges & Universities
> Education Search
> Academic Approval Process
> Programs Under Review
> Research
> Institutional Grants
> MD Fire-Rescue Education
> Career Training
For Counselors
>   Who We Are
> Contact Us
> Meetings
> State Plan for Higher Ed
> Office for Civil Rights Report 
> Advisory Council
Interagency Initiatives 
Base Realignment & Closure
Higher Education in Maryland

WIA Occupational Training Program

Program: CUSTOMER SERVICE ASSISTANT (11 Credit Hours)
Award Type: Credit College (1-14 Hrs)
Training Provider: HAGERSTOWN COMMUNITY COLLEGE
Program Objectives: FOR STUDENTS WHO NEED TO COMMUNICATE EFFECTIVELY WITH BUSINESS CLIENTS AND ASSIST BUSINESSES WITH QUALITY CUSTOMER SERVICE.
Location: WASHINGTON COUNTY
Tuition: $1166
Other Costs: Fees, Books, Other: $211; $875; $0
Federal Financial Aid: AVAILABLE
Admission Requirements: MIN AGE 16 & HS GRAD OR GED OR ADMISSION TEST.
Duration: 30-60 WEEKS
Class - Time: Day, Evening
CIP Training Type: 521803 - Retailing and Retail Operations
Future Potential: POSITION AS 1) CALL/CONTACT CENTER REP 2) HEALTH CARE/PERSONAL/RETAIL BUSINESS 3) RESORT HELP DESK.
Job Placement: AVAILABLE
  All Students WIA Students
FY2012 Completion Rate NA NA
FY2012 Employment Rate NA NA
NA = Not Applicable. No students were scheduled to complete the program.

Address: 11400 ROBINWOOD DR
HAGERSTOWN, MD 21742
Contact Person: JOB TRAINING RESRCS
Phone: 240-500-2392
Fax: 301-791-9165
Email: jtsr@hagerstowncc.edu
Hours: M-F 8:30-3:30
School's Web Site: http://www.hagerstowncc.edu
Registration Policy: Contact LWIB to register for Credit College (1-14 Hrs) program offered at various locations.
Unique Program Identifier: 2100500540040105
 
Hours of Operation:  Monday through Friday 8:30 AM to 4:30 PM  |  Back to top  |  (PDF) Links require Adobe Acrobat Reader